Last Updated: 27/01/2021 (v.2.0)
IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY.
This Agreement constitutes a legal agreement between Requesting Users / Providing Users (Referred to as "TimeGap users" or "You") and TimeGap Technology Pte Ltd. registered in in Singapore, its affiliates, parents, and subsidiaries (collectively, "TimeGap" or "us").
This Agreement governs TimeGap users use of our services and platform that facilitates communications between TimeGap users offered through our TimeGap App or our website located at www.timegap.biz as it may be modified, relocated and/or redirected from time to time (the "Site"), and the mobile applications offered by us (the "App" or "Apps"). Our services, platform, Site and Apps are collectively referred to as the "TimeGap Platform".
By accessing, using or registering with the TimeGap Platform or any portions thereof, TimeGap users hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time. Please read this Agreement carefully. If TimeGap users do not agree to accept and be bound by this Agreement, TimeGap users must immediately stop using the TimeGap Platform. TimeGap's acceptance is expressly conditioned upon TimeGap users assent to this Agreement in its entirety. If this Agreement is considered to be an offer by us, acceptance is expressly limited to this Agreement.
By using the TimeGap Platform, TimeGap users represent and warrant that: (i) TimeGap users are at least 18 years old, are at least of the legally required age in the jurisdiction in which TimeGap users reside, and are otherwise capable of entering into binding contracts; and (ii) TimeGap users have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that TimeGap users will so abide. Where TimeGap users enter into this Agreement on behalf of a company or other organization, TimeGap users represent and warrant that TimeGap users have authority to act on behalf of that entity and to bind that entity to this Agreement.
How and what type of personal information we collect and use.
When and with whom we share your personal information.
What choices you can make about how we collect, use, and share your personal information.
We collect personal information when:
You give us the information.
We collect it automatically.
We receive it from others.
When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies within TimeGap, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.
You can contact us here to ask questions about how we handle your personal information or make requests about your personal information.
When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed:
Name, email address, telephone number, and home, business, and billing addressees.
Government issued Identification required for booking or identity verification, such as passport, driver’s license, and government redress numbers, and for vacation property owners, tax identification number.
Payment information such as payment card number, expiration date, and billing address.
Travel-related preferences and requests such as favorite destination and accommodation types, and special dietary and accessibility needs, as available.
Loyalty program and membership information.
Birth date and gender.
Images, videos, and other recordings.
Social media account ID and other publicly available information.
Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes).
Searches you conduct, transactions, and other interactions with you on our online services and Apps.
Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools.
The searches and transactions conducted through the platform.
Data you give us about other people, such as your travel companions or others for whom you are making a booking.
Data you give us about other people, such as your travel companions or others for whom you are making a booking.
Information we receive about you from other TimeGap Corporation companies and third parties such as our business and affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis.
When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
Unique device identification numbers.
Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer).
Internet Service Provider.
How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times.
Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level).
Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module ("SIM") operator, and SIM country.
Operating system and version.
Performance and data usage.
Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app.
Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"), and Bluetooth (which may be used for location services, subject to your permission as explained below).
Mobile device settings.
Other technical information such as app name, type, and version as needed to provide you with services.
Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available lodging closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.
We use your personal information for various purposes described below, which depend on the site you visit or the app you use.
Your use of Online sites, apps, and services:
Book the requested travel or enable vacation property booking.
Provide services related to the booking and/or account.
Create, maintain, and update user accounts on our platform and authenticate you as a user.
Enable and facilitate acceptance and processing of payments, coupons, and other transactions.
Administer loyalty and rewards programs.
Collect and enable booking-related reviews.
Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services and sites of some of the TimeGap Corporation companies.
Communications and marketing:
Respond to your questions, requests for information, and process information choices.
Enable communication between you and the travel supplier like hotels and vacation property owners.
Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions.
Administer promotions like contests, sweepstakes, and similar giveaways.
Other business purposes and compliance.
Conduct surveys, market research, and data analytics.
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible.
Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements.
Operate our business using lawful business purposes and as permitted by law.
Third-party service providers. We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).
Travel suppliers. We share personal information with travel-related suppliers such as hotels, airlines, car-rental companies, insurance, vacation-rental property owners and managers, and where available, activity providers, rail, or cruise lines who fulfill your booking. Please note that travel suppliers may contact you to obtain additional information if and as required to facilitate your booking or to otherwise provide the travel or associated service.
Business partners and offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.
Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process.
You have certain rights and choices with respect to your personal information, as described below:
If you have an account with us, you may change your communication preferences by either (1) logging in and updating the information in your account (not available for all TimeGap Corporation companies) or (2) contacting us here.
You can control our use of certain cookies by following
· You can update the accuracy of your information at any time by either logging into your account or contacting us here.
If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your account to change communication settings (not available for all TimeGap Corporation companies) or contacting us here Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe.
For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system.
If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent.
For questions about privacy and your rights and choices, please contact us here.
European Union (EU) and California residents may exercise the following rights here
To request a copy of your personal information.
To request disclosure of personal information sold or disclosed for a business purpose
To request the deletion of personal information.
Your personal information will not be sold to any 3rd party outside TimeGap.
The personal information we process, may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.
The servers for TimeGap platform and third-party service providers, may be located and operate in many countries around the world. When we collect your personal information, we may process it in any of those countries.
We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider, and our agreements with them may include European Commission approved Standard Contractual Clauses, the service provider's certification under the EU-U.S. and/or Swiss-U.S. Privacy Shield certification, or reliance on the service provider's Binding Corporate Rules, as defined by the European Commission.
We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.
The duration of our relationship with you, including any open accounts you may have with TimeGap Corporation companies, or recent bookings or other transactions you have made on our platform.
Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us.
Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations.
Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.
Other similar technologies
Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.
Proximity based beacons send one-way signals over very short distances, to communicate with associated mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application.
Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.
Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.
Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.
Help us improve your experience when visiting our sites.
Fulfill transactions and ensure our sites perform as intended.
Remember your preferences, such as language, region, or currency.
Provide you with relevant advertising and analyze performance of the ads.
Enable you to return to previous travel searches.
Identify errors on our sites.
Help with data protection and potentially detect and investigate malicious or fraudulent activity.
Help us understand traffic to our site, including time and date of the visit, time and date of the last visit, and other information.
Analyze how well our sites are performing.
The types of information that we collect through cookies include:
Internet Service Provider.
Whether you have responded to, or interacted with, an advertisement.
Referring or referred links or URLs.
Features used and activities engaged in on our sites and in our apps.
Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.
Other Types of Cookies
We also use other types of cookies to make our site engaging and useful to you:
Functional Cookies. We want to make sure when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on any TimeGap company’s site.
Analytics Cookies. We use analytics cookies to:
Understand our site’s performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors interacted with the site, like the number of clicks visitors made on a given page, their mouse movements and scrolling activity, the search words visitors used, and the text visitors enter into various fields.
Test different designs and features for our site.
Monitor how our visitors reach our sites.
Determine effectiveness of our advertising.
Improve our services, including your experience on our site.
Some analytics cookies can perform tasks essential and/or functional to online services like enabling site improvements and testing changes on a site.
You can choose not to receive tailored online advertising on this site and other sites and learn more about opting out of having your information used for tailored advertising purposes by accessing one of the following resources:
Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be general and less relevant to you.
If you have any questions or concerns about our use of your personal information, please contact us via the Privacy Section on our Customer Services Portal here.
TimeGap Technology Pte. Ltd.
5 Upper Aljunied Link #07-04,
Quartz Industrial Building